This unit of competency supports the work of those involved in coordinating the fit-out of premises for user occupation.

Nil

ELEMENT

PERFORMANCE CRITERIA

1Prepare for fit-out.

1.1 Information is sought to accurately determine fit-out requirements according to organisational requirements.

1.2 Required approvals are identified and confirmed to ensure fit-out complies with industry and legislative requirements.

1.3 Consultative processes are used to verify client expectations and objectives according to organisational requirements.

1.4 Draft documentation is reviewed to ensure accuracy and relevance of information and is disseminated to relevant people for feedback.

2Determine fit-out delivery method.

2.1 Fit-out delivery method is determined based on client needs and organisational requirements.

2.2 Reliable fit-out delivery methods are used according to organisational requirements, making efficient use of time and resources.

2.3 Fit-out schedule is developed detailing a range of activities and time lines that accurately reflect client and organisational requirements.

2.4 Fit-out schedule is planned in a flexible manner to accommodate unforeseen contingencies that may arise.

3Arrange contractors and consultants.

3.1 Contractors and consultants are arranged to undertake fit-out process according to legislative and organisational requirements.

3.2 Tendering and selection methods are used that meet client and legislative requirements.

3.3 Contracted services are selected that are relevant to fit-out work to be undertaken and client requirements.

3.4 Contract is finalised and written approval obtained from relevant people according to organisational and legislative requirements.

4Monitor fit-out processes.

4.1 Fit-out operation is monitored against work schedule to ensure completion occurs within designated timeframes.

4.2 Factors affecting achievement of scheduled work are identified and required variations to schedules are negotiated and agreed with relevant people.

4.3 Established communication channels and processes are used to ensure an accurate exchange of information throughout operations.

4.4 Situations requiring specialist advice are identified and assistance is sought as required according to organisational requirements.

5Finalise fit-out process.

5.1 Notification of completed fit-out is received and checked against client and organisational requirements.

5.2 Inspection is arranged to confirm fit-out is fully operational and meets specifications and industry standards.

5.3 Faults, errors or omissions are verified and prompt remedial action is determined and arranged according to organisational requirements.

5.4 Business equipment and technology are used to securely maintain relevant documentation according to legislative and organisational requirements.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

communication skills to negotiate client requirements, variations and adjustments to fit-out processes

computing skills to access the internet and web pages, prepare and complete online forms, lodge electronic documents and search online databases

interpersonal skills to negotiate fit-out process, resolve conflict and relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information and complete documentation

organisational skills to plan and arrange fit-out work, schedule and meet time lines and client requirements, and manage risk

research skills to source fit-out information and resource requirements.

Required knowledge and understanding:

building codes and relevant Australian standards

building construction practices, principles and processes

building control legislation

contractor and consultant roles and capabilities

contract law applied to building contracts

limitations of work role, responsibility and professional abilities

project planning and scheduling

relevant federal and state or territory legislation and local government regulations related to:

anti-discrimination

consumer protection

environmental issues

equal employment opportunity (EEO)

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales, leasing and management.

Overview of assessment

This unit of competency could be assessed through practical demonstration of coordinating the fitting out of premises for user occupation. Targeted written (including alternative formats where necessary) or verbal questioning to assess the candidate's underpinning knowledge would provide additional supporting evidence of competence. The demonstration and questioning would include collecting evidence of the candidate's knowledge and application of ethical standards and relevant federal, and state or territory legislation and regulations. This assessment may be carried out in a simulated or workplace environment.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of:

arranging the contractor and consultant selection process

completing a fit-out under normal industry conditions

knowledge of organisation's practices, ethical standards and legislative requirements associated with coordinating the fit-out of premises for user occupation

negotiating variations and adjustments to fit-out schedule

preparing and executing a fit-out contract.

Context of and specific resources for assessment

Resource implications for assessment include:

a registered provider of assessment services

assessment materials and tools

candidate special requirements

competency standards

cost and time considerations

suitable assessment venue and equipment

workplace documentation.

Where applicable, physical resources should include equipment modified for people with disabilities.

Access must be provided to appropriate learning and/or assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the language and literacy capacity of the candidate and the work being performed.

Validity and sufficiency of evidence require that:

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the person's competence

all assessment that is part of a structured learning experience must include a combination of direct, indirect and supplementary evidence

where assessment is for the purpose of recognition (RCC/RPL), the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated project-based activity and must include evidence relating to each of the elements in this unit.

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge. Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions, and will reflect the requirements of the competency and the work being performed.

Information may be sought from:

architects

bankers and financiers

builders

business consultants

clients

designers

investment consultants

planners

real estate agents

solicitors

valuers.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Legislative requirements may be outlined and reflected in:

Australian standards

general duty of care to clients

home building requirements

privacy requirements

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Consultative processes may include:

face-to-face meetings

telephone, facsimile and written communication.

Clients may include:

agents

building supervisors

company management

fund providers

government and legal instruments or agencies

institutions

insurers

internal and external property or facility groups

owner-occupiers

private investors

project managers

property or facility agents

property or facility owners.

Relevant people may include:

clients

consultants

contractors

legal representatives

management and colleagues

members of industry associations

technical experts.

Feedback may be sought from:

clients and their legal representatives

industry specialists

supervisors and colleagues

workplace assessment.

Fit-out delivery methods may relate to:

fixed prices

formal contracts

internal and external staff

temporary and casual staff contracts.

Contingencies may relate to:

budget constraints

building delays

competing work demands of contractors and consultants

environmental factors, such as time and weather

industrial disputes

non-availability of resources and materials

public holidays and shut-down periods

equipment and technology breakdown

unforeseen incidents

workplace hazards, risks and controls.

Tendering and selection methods may include:

advertisements

compulsory competitive tenders

direct appointments

public tenders

register of consultants

selective tenders.

Variations may relate to:

changes to fit-out schedules

work outside or producing results outside the terms and conditions of contract.

Communication channels may include:

direct line supervision paths

lateral supervision paths

organisational communication protocols and procedures

organisational networks.

Specialist advice may be sought from:

bankers and financiers

colleagues

fit-out specialists, including architects, surveyors, engineers, valuers, planners and builders

government officials

investment consultants

local government personnel

members of industry associations

real estate agents

solicitors

supervisors

technical experts.

Business equipment and technology may include:

computers

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers

scanners

software applications, such as databases and word applications.

Documentation may include:

certification, including inspection certificates

costings, receipts and invoices

fit-out contracts

fit-out schedules

handover documentation

logs of equipment and system problems or faults

operational checks and maintenance conducted

planning permits

property or facility leases, plans or contracts

warranty conditions and allowances.

Unit sector

Property development, sales and management

Property operations and development

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.